"We began using The Call Center for our delinquency management needs in June of 2018 and can confidently say it has been a great decision! We have been very happy with The Call Center’s collection strategy and have received many compliments from members on how helpful their staff has been when dealing with challenging circumstances. The communication between our in house staff and The Call Center has been easy and seamless. I would recommend The Call Center to anyone looking to free up resources by outsourcing their collection needs!" Michelle Peacock, VP of Branch Operations Journey Credit Union 
“The Call Center is doing a great job for us, much better than we were able to do using in house staff for the collection activities. Amanda from The Call Center team has regular meetings with us which allows us to know exactly where we are with each member and determine a strategy to keep on top of things. In light of the current job market and challenging economy, I highly recommend looking at outsourcing your collection activities and delinquency management to The Call Center.” John Parks CEO/Manager Sioux Valley Community Credit Union 
"Starting in December 2013, Cities Credit Union signed up with The Call Center. They worked with us to help implement a program that worked within our member philosophy and loan programs. The result in one year's time has been significant:
Mike Enright, President and CEO Cities Credit Union 
"The Call Center has really helped a small credit union our size save time and money in managing our delinquent accounts. They take the time to understand our mission and our membership and we appreciate the fast response time and expertise that The Call Center team brings to the table. They are very easy and professional to deal with!" Andrea Adams, President Teamsters Credit Union 
"I can't say enough about how happy I am with your service; everything from contacts with our staff to the contacts with the members. Thanks for everything!" Sandy Lehnen, Vice President of Lending St. Cloud Federal Credit Union 
I would just like to compliment and thank the Call Center for helping us not only with the regular daily collections that we originally hired them for but for stepping in and helping us when our Collection person left, and we were between employees in the position. They are a tremendous help, and I don't think I would have made it through without them. They are still helping during the training period and have been a great asset in this process answering any questions that we have. Leon, Amanda, Adriana and Marissa. You are all fantastic and are so easy to work with. Thank you for all that you do. Kelli Corbin VP of Lending The Family Credit Union |
"Moving our 10-90 day collections to The Call Center was one of the best decisions we made! John’s team is professional with our members and they know how to get results. Not only is our delinquency ratio trending down, but it frees our loan staff and management to focus more on serving our members and growing our loan portfolio." Corinne Coyle, President and CEO Advantage Credit Union 
"It has been great working with The Call Center and seeing the positive results in our collection activity. Communication and experience are needed in a successful collection program and The Call Center helps with both. The Call Center's staff is persistent, supportive and very detailed. If you are looking to outsource any part of your collection program, I highly recommend The Call Center." Chuck Lampe, Senior Vice President First Federal Credit Union 
"We started using The Call Center in 2009. Our collection department was struggling to keep up with the problem accounts we had and our delinquency rate was hovering around 2.5% to 3%. The last three months our delinquency rate is at or below 1%. John and his staff are easy to work with and have played a big part in getting our rate where we want it to be." Doug Stegeman, Vice President of Lending Minnco Credit Union 
"We asked John Twardy to work with our staff at the beginning of 2018. With leadership changes, new staff, new software and changes in our policies, we thought John would be the perfect fit to tackle all these things and more in our Account Resolutions Department. John’s enthusiasm for collections immediately rubbed off on our staff. We endorsed his recommendations and he met with staff both individually and in teams to solicit their ideas and buy-in. His positive attitude helped lift team morale and as staff bought in to his methods of a member first style of collections, collection calls became easier and more productive. By early summer, staff were making more calls, getting more promises to pay, collecting more dollars and the credit union saw a drop in the delinquency percentages even during a traditional period of increasing percentages. Thank you John for making a big difference with our team!" Dick Noble University of Iowa Community Credit Union 
Your firm has been outstanding and has done excellent work in helping us get through a difficult time when we were short-staffed and over-loaded in our collections area. The Call Center has really helped reduce the number of past due accounts significantly over the last 18 – 24 months. It has been a true pleasure working with you and your team. Patrick Drennen, Chief Executive Officer 1st Gateway Credit Union 
“Member just came in with $707+ cash! That dropped the amount owed for December below $600.00. Thank you! I wanted to let you know the efforts from The Call Center were handled perfectly. I have a good working relationship with a seriously delinquent member and Alena from The Call Center team was diligent and persistent but her professional pursuit of payments with this guy not only got us results, but it also did not alienate him. If handled wrong this could have gone south. But again, it was handled perfectly. Thanks, and let’s keep trucking." Mike G Minnesota Catholic Credit Union |
|
35 Lake Street S #200
Big Lake, MN 55309 |
(763) 314-0550
[email protected] |